FAQ

How much does it cost?

We have a range of secure storage solutions starting from just £60 PCM!

Is it secure?

Yes, very. We go to incredible lengths to protect your property including state of the art, monitored, intruder and fire alarm and 24-hour recording CCTV.

When can I access my belongings?

06:00 – 20:00 Monday – Friday
06:00 – 18:00 Saturday - Sunday
These opening times also apply to the outside storage and caravan and motor homes.

How much notice do I need to give ?

When you no longer need the extra storage space, we simply ask for two weeks’ notice, please see the terms and conditions, or speak to us for more information.

What's the minimum length of contract?

We provide secure storage on the most flexible terms so you simple pay monthly in advance and when you no longer need the additional space just give two weeks’ notice.

When is the office open?

The Will Store office is open from 9AM - 5:30PM, Monday to Thursday. 9AM - 5PM on a Friday and 9AM till 12PM on a Saturday.

Do we need an appointment to view a unit?

No, you don’t need an appointment to view a unit, you can just call down. However, do keep in mind that we may not have the size of your choosing available at the time.

How can I pay?

We accept virtually all debit or credit cards, cheques in the office alternatively you can pay by bank transfer, set up a direct debit or standing order with your bank.

What else do you need before I can start storing?

For domestic storage we ask you to bring along some photo identification, so we can take a copy and keep it on file.

What can I store?

The choice is yours however, you cannot store any of the following: food or perishable goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin, any living creatures, combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases, firearms, explosives, weapons or ammunition, chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances, any Goods that emit fumes or odours, any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks), goods which are environmentally harmful or that are a risk to the property of any person, currency, deeds and securities, Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin. We therefore ask that you make clear to us any items you think might be a problem.

Are my goods insured?

Insurance is not included in the rental cost and goods MUST be insured while in storage.

If your business or household insurance covers your belongings while away from your premises, we just need to evidence that with a copy of the policy.

If your existing insurance does not cover your belongings while away from your premises, we’d be delighted to provide protection for your stored goods on a new replacement basis at a premium of £2.00 per £1,000 value of the goods

Do I need a lock for my room?

Yes, you need your own lock on the unit door, and we have a range of highly secure options in the office and on our website. Shop Accessories

Do you sell house moving equipment?

Yes, well sell a large range of bubble wrap, boxes and other packing materials you may need. We keep everything in stock, so you don’t need to wait for your delivery. We sell to the public and trade. Visit The Box Bin (make this a hyperlink to The Box Bin) to find out more!

Do you do house removals?

We offer a collection and delivery service of larger pieces of furniture. However, we don’t offer a full house removal service. Should you need a full house removal, we can point you in the right direction.

How much space do I need?

For the contents of a loaded vehicle:

Transit van - 35 to 50 square feet

Luton Van - 70 to 100 square feet

7.5 tonne lorry - 140 to 170 sqaure feet

20 foot shipping container - 170 to 200 sqaure feet

For house contents:

15 - 40 SQ FT - Ideal for boxes, camping equipment, small house equipment/appliances, Christmas decorations, garden furniture.

50 - 75 SQ FT - 1 - 2 bedroom house or flat with furniture that can be dismantled, larger boxes with racking.

80 - 100 SQ FT - 2 – 3 bedroom house or flat with dismantled furniture, bookcases, larger boxes with racking.

115 - 150 SQ FT - 3 – 4 bedroom house or flat with dismantled furniture, bookcases, heavier appliances, larger boxes with racking.

165 - 200 SQ FT - 4+ bedroom house or flat, with dismantled furniture, bookcases, heavier white goods, larger boxes with racking.

Our 

 Trustpilot Reviews 

James Bairstow

Olivia and her team completely removed the stress away from moving and putting items into storage. I would highly recommend. Competitive pricing, great service and excellent storage conditions. Bravo.

William Pittendreigh

Olivia was a superstar, helping to solve our storage problem last minute!! Really easy to use and the site itself is always clean and tidy pluss the extra carts and cages there were a god send moving everything about! Always kept updated with site access changes or bad weather updates. Would definitely recommend.

Shan Lockwood

The customer service is fantastic and Olivia always replies to emails very quickly. The storage is secure and it is possible to have access 24/7. They were recommended by KVC deliveries and we have been highly satisfied.

Andrew Webster

A really convenient well appointed facility run by helpful friendly and professional staff. Highly recommended!

David Hemenway

I stored some household items for about a year to cover moving house and the service was excellent from start to finish making a potentially stressful task as smooth and simple as possible. The facilities are safe, secure, clean and dry and the access is very simple. The staff are very helpful and I would recommend Will Store strongly.

Kirsty Howard

The company is brilliant. Great practical support, clear and easy process, nothing is too much in terms of queries or questions. Really friendly staff who are quick to respond and do what they can to help. The storage is a good price and I’m fully confident that my storage unit and belongings are safe.

Ilkley White

I used will store for a house move at short notice. Brilliant service from Olivia. Very honest and transparent and an understanding of changing circumstances. The storage facilities are first class with easy access good units and all the moving trolleys you will need. Very competitive prices as well. Many thanks.